IT infrastructure management service (IMS) is about administering and managing technology, information and data in a proactive way. Its scope ranges from the desktop to networking, storage, data, security and cloud based security – not forgetting the people employed to keep everything working. The IT IMS is the sum total of all of these parts, closely allied to the overall goals of your business. Having an IMS provides clear boundaries for how your business infrastructure is managed. The primary goal of IMS? To minimise downtime and to keep your business as productive as possible. In addition, an enterprise IT team delivering infrastructure management services is responsible for issues including asset lifecycle management, network and connectivity issues as well as monitoring mobile devices and device maintenance.